WhatsApp India Report: 9.9 Million Accounts Banned, Grievance Handling, and GAC Orders (January 2025)

WhatsApp India Monthly Report: March 2025 Summary

TechNews

Summary:

Whatsapp published monthly report on 1st March. This report, published in accordance with India's Information Technology (Intermediary Guidelines and Digital Media Ethics Code) Rules, 2021, details the actions taken by WhatsApp in response to user grievances, accounts actioned for violating laws or terms of service, and orders received from the Grievance Appellate Committee (GAC) for the period of January 1, 2025, to January 31, 2025.WhatsApp emphasizes its focus on user safety and the measures taken to prevent and combat abuse on its platform.

Key Points:

1. The report is for the period of January 1, 2025, to January 31, 2025.
2. WhatsApp addresses grievances received from users in India.
3. WhatsApp also takes action against accounts violating Indian laws or WhatsApp's Terms of Service.
4. The report includes information on orders received from the Grievance Appellate Committee (GAC).
5. WhatsApp uses end-to-end encryption for private messaging.
6. Users can block contacts and report problematic content within the app.
7. Grievances are received through emails to the grievance officer and mails sent to the India Grievance Officer.
8. A total of 9,474 reports were received, and 239 accounts were actioned.
9. 14 orders were received from the Grievance Appellate Committee, and 14 orders were complied with.
10. WhatsApp focuses on preventing harmful behavior.
11. Abuse detection operates at three stages: registration, messaging, and in response to user reports and blocks.
12. WhatsApp banned 9,967,000 Indian accounts between January 1, 2025, and January 31, 2025.
13. Out of the total accounts banned, 1,327,000 were proactively banned before any user reports.

Source here.

Whatsapp Greivence Email : grievance_officer_wa@support.whatsapp.com